Contact Marriott International Customer Service
Marriott International Phone Numbers and Emails
Toll-Free Number:
-
(800) 535-4028Customer Engagement Center
Customer Service:
-
(800) 285-2684Atlantis
-
(877) 551-7779Identity Membership & Rewards
-
(800) 228-2100Platinum Elite Members
Marriott International Emails:
Contact Information
Marriott International Website:
Marriott International Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 8:15am - 9:00pm
Mailing Address:
Legal, European Economic Area, the United Kingdom, or Switzerland
Luxury Reservations Limited
10 Earlsfort Terrace
Dublin D02 T380
Ireland
Computershare Investor Services
P.O. Box 43006
Providence, RI 02940-3006
Other Location:
Marriott Guest Services
910 West Legacy Center Way, Suite 100
Midvale, UT 84047
Fax:
Marriott International Customer Service Reviews
Their website SUCKS for making a reservation change. Tried to make a date change for a NYC Reservation and website makes it almost impossible to find a way--so I called Bonvoy and they explained how to do it.
So we did it together and I was lucky as the message I got from the website was "Room No longer available" for my new dates. Fortunately the wonderful customer service rep (she was great!) explained it was the type of room we wanted and if we settled for a double Queen--Change could be made.
These two website glitches I guarantee cost Marriot several hundreds of thousands in lost business
My family were racially discriminated against and charged an $150 smoke fee without the hotel having any evidence it was us. There was a party down the hall and they were smoking marijuana while my family and I were trying to sleep.
Instead of charging them, we get charged for not complaining about them. My husband and I are disabled veterans and we had our two little kids with us. I am very disappointed. I will not recommend or ever return to any Marriot.
The hotel was dirty and our shower had someones hair in it when we first arrived. Im so disgusted!
Initially, did receive a phone call from customer service and i thought that was it, she would reach out to the hotel and expediate the issue. Not so, we have had Kevin hang up on me three times, Sabrina once, Finally, my husband spoke to the manager (who was not great) but at least she didn't hang up on us.
The problem was that the front desk refused us when we returned from our cruise to allow us to pick up the jackets. Instead they said we could have fedx pick them up once we sent them a packing slip. How gracious of Marriott!!
It took me some time to get the p/slip due to illness and then just not being able to do from home. Had to find a fedx office and stop there for help, This just happened end of March and a packing slip was faxed over...
Sabrina would not give me the fax number until she checked with her manager... FINALLY, had number and faxed over the packing slip. Waited another day to see if they received. Husband called and said to let him know if there was a problem and when they picked up...
didn't hear anything for two days so he called again ... and yes, Fed x picked up.
Thx Marriott for making this process a living h__l! StayS
How Good is Marriott International's Customer Service?
Summary of Marriott International Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Marriott International?
Account Question:
- “My membership and points,I want to keep my platinum status”
- “My Bonvoy Account”
- “App login”
Request for Information Question:
- “Employee Assistance”
- “Status Challenge”
- “Confirm a late arrival reservation”
Payments and Charges Question:
- “Double charges”
- “Charged twice”
- “Over charged”
Employment Question:
- “Job application. Fui parte de la familia Marriotts, debido a la falta de profesionalismo toma la mala decisión de no trabajar más, la cual estoy muy arrepentido. Recibí email para ser Marriot again”
- “Employment”
- “Looking sponsors job”
Staff Question:
- “Need customer service”
- “Customer service”
- “Report manager”
Product/ Service Question:
- “Retirement withdrawal”
- “Marriott Eid not working”
- “Book a hotel”
Activation/ Cancellation Question:
- “Can't book fam rate after cancelling original one for same night”
- “Cancelling membership”
- “Cancel a reservation”
Cards Question:
- “Credit card”
- “I need my new Chases card number”
- “Credit card charge”
Refund Question:
- “Refund”
Return/ Replace Question:
- “I want to change my number”
- “Change my last name”
- “Change booking date In Budapest”
Shipping and Delivery Question:
- “I haven't received my security deposit yet !”
- “I'm a customer at Delta Hotel by Morriott in Daytona beach Florida,I've paid $10 per day for parking sticker logo but woke up in the morning my car was towed to get the car back cost me $160 and plus Uber $20 so please return all the fee which wrongl”
- “Tour package offer”
Website/ Application Question:
- “Having trouble with application online”
- “Error on Marriott career website”
- “App”
Other Question:
- “Points”
- “Want recshedulle”
- “Reservation issue”
About
, , , ,
Marriott International began in 1927 with a beer stand in Washington, founded by J. Willard and Alice S. Marriott. The company is headquartered in Bethesda, Md. It is a leading lodging company in the United States and other 67 countries of the world. It operates 2.900 lodging properties which include such hotels as Marriott Hotels and Resorts, Renaissance Hotels and Resorts, Residence Inn by Marriott, Marriott Conference Centers, the Ritz-Carlton Hotel Company, Grand residences by Marriott and many others. Marriott International is involved into community activities (annual donations to the Red Cross, Children's Miracle Network, United Way etc.)
Marriott International is ranked 128 out of 1983 in Hotels and Resorts category
USA
Compare Marriott International To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
