Marriott International
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Saraburi, SaraburiI cannot login !!!!
I am a Marriott Bonvoy Member
For some ridiculous reason I cannot log in or reset my password etc etc etc etc
I emailed you yesterday but up until now I havent even had an acknowledgement. VERY POOR CUSTOMER SERVICE
My details :
Name : David Jonathan GRANT
Email address : djghk@***.com
Marriott Bonvoy Membership No : XXXXX3559
PLEASE DO NOT TRY AND SUGGEST I LOG IN AND REST MY PASSWORD USING MY EMAIL ADDRESS !!!!
YOUR SYSTEM DOES NOT RECOGNISE IT FOR SOME REASON BUT WHEN I TRY TO DO ANYTHING ELSE YOUR SYSTEM TELLS ME THAT MY EMAIL ADDRESS IS ALREADY IN USE.
PLEASE GIVE ME SOME HUMAN HElP HERE AND HELP ME LOG IN SO I CAN MAKE A BOOKING.
THANK YOU !
Preferred solution: Access to your members website !!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Oldham, EnglandWant to discuss my rewards
Preferred solution: My rewards
User's recommendation: None as I have not had contact yet
Points
User's recommendation: Bad service
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | San Francisco, CaliforniaOverpayment at Marriott Marquis San Francisco
User's recommendation: Ask for breakfast clarification when checking in
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Vero Beach, FloridaMarriott Vacation Club SCAM
I called Bonvoy reservations and was told there was a great Marriott offer I could take advantage of.
To sum it up I bought a Marriott Vacation Club member ship to learn I was ripped off by their scam. The MVC sells points which allegedly can be traded for bookings in Marriott Resorts worldwide.
Once the points are deposited to a new customer's account the customer will realize they are worthless. There is no availability available in any resorts in Europe for 2 years +, as far out as the MVC calendar goes out.
I called the resorts individually to learn they have plenty of availability.
MVC is selling bookings that don't exist.
I would never have considered this offer if it were not for being a Bonvoy member. I want a refund of
$4500 and the contact I signed terminated.
You are destroying your customer base, is it worth it?
Preferred solution: Full refund
User's recommendation: RUN from this scam! Marriott Vacation Club
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Jdaidet El Matn, Mont-LibanCan not access my account
Marriot App
Preferred solution: Deliver product or service ordered
Terrible customers service
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad quality of customer care
Preferred solution: Let the company propose a solution
Sure name update
Preferred solution: Pls kindly update my surname correctly and read my email as I requested to update my personal profile.
Hotel stay and service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lockport, New YorkReservation on Feb. 18
Preferred solution: Let the company propose a solution
Point system with Bonvoy Visa
User's recommendation: Do not get the Bonvoy credit card. It is a scam.
My suite was not cleaned for two days
LACKING CUSTOMER SERVICE
Preferred solution: A return phone call!!
User's recommendation: Find another hotel chain
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I hope Marriott Int'l has the power tp stop this fraud. Otherwise it will show their involvement in this scam!