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Marriott International

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47 complaints

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Marriott International began in 1927 with a beer stand in Washington, founded by J. Willard and Alice S. Marriott. The company is headquartered in Bethesda, Md. It is a leading lodging company in the United States and other 67 countries of the world. It operates 2.900 lodging properties which include such hotels as Marriott Hotels and Resorts, Renaissance Hotels and Resorts, Residence Inn by Marriott, Marriott Conference Centers, the Ritz-Carlton Hotel Company, Grand residences by Marriott and many others.

Marriott International is involved into community activities (annual donations to the Red Cross, Children’s Miracle Network, United Way etc.) Please try to contact Marriott International Customer Service directly prior to posting any complaints on this site.

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Marriott International Reviews

Western69
Marriott International - Shameful!

I stayed at the Marriott in Hollywood, CA, along with a few of my clients. We requested to have 5 boxes moved from the guest check in area to one of the rooms and was charged at fe...

#292173
Jan 26, 2012
12

NoMoreMa...
Marriott International - Marriot Hotel

11/28/11 my mother is entering the hospital today. I tried to cancel her reservation for a Dec 3 in Ft Worth, Tx trip that she made. The person I talked to tells me that I cannot c...

#277679
Nov 28, 2011
73

Anonymous
Marriott International - Don't give a ***

I am a gold mamber staying in JW Marriott in Dubai UAE and there is a very noisy wedding on the floor above my room. AT 1.20am I called "at your service" to find out what time the...

#263570
Sep 22, 2011
179

Anonymous
Marriott International - Marriott Beware Marriott DebtCard SurCharge

Marriott Hotels wil bill you an extra sur-charge if you use your debit card. There is no sur-charge on credit cards or cash, but use it on a room..$50 a night, at one of there in ...

#258477
Aug 29, 2011
112

Anonymous
Marriott International - Courtyard by Marriott botched my stay

My wife and I were literally 200 yards from the hotel. Stopped for a quick bite to eat, when my wife called to book a room. She was told (by a lazy clerk) that we need not book ove...

#254390
Aug 09, 2011
184

VGT
Marriott International - Marriott Spring Hills/San Antonio-Thin walls, noisy, next M hotel - NO AC!! vacation ruined!

I made reservations at a Marriott Spring Hills Hotel in San Antonio. I specifically asked for a quiet area. I called twice before I got there and reitterated. They put us next to...

#253942
Aug 07, 2011
194

Anonymous
Marriott International - Ketan patel called up and yelled at me

I booked my hotel for sixteen nights with a friends and family rate. ketan said i have two options either pay the regular rate or leave the hotel if i didnt have sufficient money a...

#247171
Jul 05, 2011
409

Intlpvti
Marriott International - $15.95 for Wi-Fi!

A $15.95 plus tax charge for in room wi-fi is more than an outrage, it is a new low in hotel chisling and clueless management. But wait, there's more: the Halifax Harbourfront Mar...

#246796
Jul 03, 2011
162

RMFLLC
Marriott International - Shuttle van didn't stop and pick me up twice in a row.

The hotel shuttle service at D.I.A. for Courtyard, Spring Hill Suites etc. refused to stop at the airport pickup spot and pick me up and bring me to the hotel. 2 vans in a row just...

#240907
Jun 02, 2011
185

Nansy
Marriott International - Marriott Westhchester Can you imagine no fan in bathroom of rich area hotel, bad food tavern

Long wait in line, too many screaming kids in pool, horrid food in tavern, and, I believe a code violation, no fan in bathroom. I stayed pool side with a liitle gate someone locks...

#240513
May 31, 2011
219

Lamart
Marriott International - Inadequate service at Marriott Hotel

I booked seven nights through Priceline at Marriott Hotel in Lisbon Portugal.All hotel customers received Breakfast each morning but because I had booked the hotel through Pr...

#238697
May 20, 2011
227

Anonymous
Marriott International - Ny elite baseball team.

I am very upset and mad about a cancellation i mad on April 10. i was dealing with Victoria roters. she was very unprofessional . I canceled my room for April 15 and 17. I called t...

#238154
May 17, 2011
341

Anonymous
Marriott International - Marriott

Been doing business with Marriott for 30yrs, meeting & rooms. I checked into Memphis Marriott, gave Marriott Visa Card and Rewards card with my name. They still checked me in as t...

#231828
Apr 11, 2011
250

Boardship
Marriott International - Marriott Townplace Suites complaint, Horsham, PA

I stayed for 3 nights. the bed wasn't made, the room wasn't cleaned and the manager I called told me it's either because I 'left my pyjama on the bed and then they ...

#221133
Feb 11, 2011
386

Ayman el...
Marriott International - The bell man i kicking out the custumers

My name is ayman i am a canadian citizen and i went to mariott in egypt cairo zamalik and i was asking for the prices of the rooms so the bell man and his maneger his name is hamde...

#219423
Feb 02, 2011
213

Janicede...
Marriott International - If you don't you need a drug testing policy!!

I know for a fact that you have an employee @ your North Myrtle Beach location that does drugs before they go into work!! I don't believe in drugs, and I think that they're...

#215555
Jan 09, 2011
729

Goodman4
Marriott International - Getting unwanted phone calls

I am getting unwanted phone calls regarding hotel in vegas for 3 nights for an upfront charge of $199, this can't be for real. When I asked for the info to be emailed to me I w...

#215202
Jan 07, 2011
294

Anonymous
Marriott International - Unfair management

The fairfield inn by marriott of hopkinsville kentucky is terribly managed, front desk has to do everything between their job, all the laundry, and breakfast. there is no breakfast...

#214026
Dec 31, 2010
355

Orita
Marriott International - The company is unfair

I work at the St.Kitts Marriott Resort and its a pleasure to do so but at this moment im considering resigning as the name doesnt correspond with whats happening with the associate...

#211915
Dec 16, 2010
390

Anonymous
Marriott International - Can't use a health club except for extra money??!

I'm a reguler client in marriot dead sea in jordan. I use the health club facility everytime i come here which includes indoors pool, jacuzy, sauna, . Today, after i booked and...

#206739
Nov 11, 2010
209

Stano1995
Marriott International - Company keeps charging card after gone will not fix

I checked in, and thought my troubles were over, however; they were just beginning. When changing the reservation on the phone, she called the hotel per my request to verify the in...

#198702
Sep 16, 2010
687

NCOA5518
Marriott International - Lack of humanity

My name is Orlando Irizarry, SFC with the US Army for the last 19 years. On May 2010 I and my family decided to take a little vacation in Dallas. We decided to go to the Marriott Q...

#189659
Jul 15, 2010
324

Anonymous
Marriott International - LIED To! Courtyard by Marriott Convention center New Orleans

I and my son, 12. stayed at The Courtyard by Marriott Convention Center in New Orleans for one night before boarding the cruise ship the next day. I had found out that this hotel ...

#189644
Jul 15, 2010
324

Janetwest
Marriott International - Not treated like a guest but a guess!

Dear Bill,I recently stayed one night at the Marriott, Uniondale, New York and it was not what I expected. First there was bed bugs which explains the itching and redne...

#188539
Jul 07, 2010
361

Wilujo
Marriott International - Marriott damaged my car

Calgary Alberta Marriott gives you no choice but to utilize their valet parking service, which they charge for. The customer is not allowed to park their own vehicle. I...

#177190
Apr 03, 2010
382

Travelzl...
Marriott International - Stuck at the horrible Marriott Courtyard Marina del Rey, CA. No response to several calls to mgrs!

Worst stay ever-Courtyard Marriott Marina del Rey, CA. I am still in the midst of the worst hotel stay of my life. I have left msgs. for both the front desk mgr. and the general m...

#176636
Mar 29, 2010
448

HF360
Marriott International - Fitchburg COCO keys

Coco Key resort at the Courtyard by marriott in Fitchburg MA. What a Piece of SH&*. I cannot believe Marriott puts their name on just Crap. I brought my kids there, the food sucked...

#169791
Feb 02, 2010
1323

Tomtobin99
Marriott International - Marriott Vacation Club completely oversold their value

A personal experience for people interested in purchasing a timeshare: buying a timeshare at Marriott Newport Villas has been one of the more disappointing decisions I've made in m...

#169272
Jan 27, 2010
1011

Bcoleman...
Marriott International - MegaRewards Promo is Misleading

I received an email with a promotion for "Megabonus Points" if I stay "At Marriott® properties: Feb 1 - April 30, 2010." At the header of the promotion details it states "earn wi...

#166933
Jan 07, 2010
510

Anonymous
Marriott International - Parking rip-off

Marriott makes rooms available through Priceline at what one is led to believe are discount rates: until you get to the hotel and are slapped with outrageous parking and other fees...

#166859
Jan 06, 2010
470
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Related Information

Hotels and Resorts
A resort is a place where people go as a rule to relax and recreate for holidays or vacations. These are places or even towns operated by a one owner. The most popular resort towns are Sharm el Sheikh in Egypt, Barizo of Spain, Cortina d'Ampezzo of Italy, Nice or French Riviera of France, to name just a few. As a rule resorts are placed in exotic areas, in the mountains or at the sea side and ocean. Resorts are sometimes misused to identify a hotel. However, the term resort means a broader range of services and amenities, besides food, drink, lodging, sports. Resorts also offer a larger number of lodgings and fancier entertainments than hotels. Hotels may constitute chains: when there are hotels of the same brand name in several cities or countries. All the large hotels operate restaurants in the same building. There are different types of hotels, like treehouse, cave, capsule, ice and snow, and underwater hotels. Hotels are usually built at most popular destinations, such as resorts, historic places, casinos, or at the railway and bus stations. For motorists on long journeys there are motels - small inns which offer direct access from the apartment to the vehicle. They are usually low-quality rooms with almost no facilities.

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