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Marriott International

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Marriott International began in 1927 with a beer stand in Washington, founded by J. Willard and Alice S. Marriott. The company is headquartered in Bethesda, Md. It is a leading lodging company in the United States and other 67 countries of the world. It operates 2.900 lodging properties which include such hotels as Marriott Hotels and Resorts, Renaissance Hotels and Resorts, Residence Inn by Marriott, Marriott Conference Centers, the Ritz-Carlton Hotel Company, Grand residences by Marriott and many others.

Marriott International is involved into community activities (annual donations to the Red Cross, Children’s Miracle Network, United Way etc.)
Please try to contact Marriott International Customer Service directly prior to posting any complaints on this site.

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Marriott International Reviews

Seminole...
Marriott International - Marriott: Courtyard Ocoee
5.0 310 Bearcat Drive Salt Lake CityUT84115-2544 1-801-468-4000, 1 800 450 4442 https://www.marriott.com/suggest/suggest.mi

I am a smoker. I always adhere to Marriott's policies regarding smoking on its premises. In addition, I always dispose of my trash in the proper receptacles. I received an email fr...

#318653
May 15, 2012
19

Anonymous
Marriott International - Marriott, Columbia SC
5.0 310 Bearcat Drive Salt Lake CityUT84115-2544 1-801-468-4000, 1 800 450 4442 https://www.marriott.com/suggest/suggest.mi

To Whom It May Concern, I am writing to inform The Marriott Cooperation of our shockingly unpleasant past two experiences at Marriott -- Columbia, SC @ Hampton Street. ...

#303190
Mar 08, 2012
201

Undefeat...
Marriott International - Marriott Timber Lodge, Tahoe
5.0 310 Bearcat Drive Salt Lake CityUT84115-2544 1-801-468-4000, 1 800 450 4442 https://www.marriott.com/suggest/suggest.mi

Is Marriott Timber Lodge in Tahoe ripping us all? Have you seen the non-sense expenses on behalf of owners in excess of 11 Million dollars every year? It is time for action law sui...

#296783
Feb 13, 2012
831

Western69
Marriott International - Shameful!
5.0 310 Bearcat Drive Salt Lake CityUT84115-2544 1-801-468-4000, 1 800 450 4442 https://www.marriott.com/suggest/suggest.mi

I stayed at the Marriott in Hollywood, CA, along with a few of my clients. We requested to have 5 boxes moved from the guest check in area to one of the rooms and was charged at fe...

#292173
Jan 26, 2012
290

NoMoreMa...
Marriott International - Marriot Hotel
5.0 310 Bearcat Drive Salt Lake CityUT84115-2544 1-801-468-4000, 1 800 450 4442 https://www.marriott.com/suggest/suggest.mi

11/28/11 my mother is entering the hospital today. I tried to cancel her reservation for a Dec 3 in Ft Worth, Tx trip that she made. The person I talked to tells me that I cannot c...

#277679
Nov 28, 2011
308

Anonymous
Marriott International - Don't give a ***
5.0 310 Bearcat Drive Salt Lake CityUT84115-2544 1-801-468-4000, 1 800 450 4442 https://www.marriott.com/suggest/suggest.mi

I am a gold mamber staying in JW Marriott in Dubai UAE and there is a very noisy wedding on the floor above my room. AT 1.20am I called "at your service" to find out what time the...

#263570
Sep 22, 2011
446

Anonymous
Marriott International - Marriott Beware Marriott DebtCard SurCharge
5.0 310 Bearcat Drive Salt Lake CityUT84115-2544 1-801-468-4000, 1 800 450 4442 https://www.marriott.com/suggest/suggest.mi

Marriott Hotels wil bill you an extra sur-charge if you use your debit card. There is no sur-charge on credit cards or cash, but use it on a room..$50 a night, at one of there in ...

#258477
Aug 29, 2011
320

Anonymous
Marriott International - Courtyard by Marriott botched my stay
5.0 310 Bearcat Drive Salt Lake CityUT84115-2544 1-801-468-4000, 1 800 450 4442 https://www.marriott.com/suggest/suggest.mi

My wife and I were literally 200 yards from the hotel. Stopped for a quick bite to eat, when my wife called to book a room. She was told (by a lazy clerk) that we need not book ove...

#254390
Aug 09, 2011
432

VGT
Marriott International - Marriott Spring Hills/San Antonio-Thin walls, noisy, next M hotel - NO AC!! vacation ruined!
5.0 310 Bearcat Drive Salt Lake CityUT84115-2544 1-801-468-4000, 1 800 450 4442 https://www.marriott.com/suggest/suggest.mi

I made reservations at a Marriott Spring Hills Hotel in San Antonio. I specifically asked for a quiet area. I called twice before I got there and reitterated. They put us next to...

#253942
Aug 07, 2011
403

Rishiinc
Marriott International - Cockroaches on table at Bidri restaurant, hyd
5.0 310 Bearcat Drive Salt Lake CityUT84115-2544 1-801-468-4000, 1 800 450 4442 https://www.marriott.com/suggest/suggest.mi

Cockroaches on table at Bidri restaurant, Hyderabad Marriott. Never expected on Marriott's Brand. Worst place to eat or have a Business Meeting. Complained to 3 different people i...

#247182
Jul 06, 2011
177

Anonymous
Marriott International - Ketan patel called up and yelled at me
5.0 310 Bearcat Drive Salt Lake CityUT84115-2544 1-801-468-4000, 1 800 450 4442 https://www.marriott.com/suggest/suggest.mi

I booked my hotel for sixteen nights with a friends and family rate. ketan said i have two options either pay the regular rate or leave the hotel if i didnt have sufficient money a...

#247171
Jul 05, 2011
661

Intlpvti
Marriott International - $15.95 for Wi-Fi!
5.0 310 Bearcat Drive Salt Lake CityUT84115-2544 1-801-468-4000, 1 800 450 4442 https://www.marriott.com/suggest/suggest.mi

A $15.95 plus tax charge for in room wi-fi is more than an outrage, it is a new low in hotel chisling and clueless management. But wait, there's more: the Halifax Harbourfront Mar...

#246796
Jul 03, 2011
238

RMFLLC
Marriott International - Shuttle van didn't stop and pick me up twice in a row.
5.0 310 Bearcat Drive Salt Lake CityUT84115-2544 1-801-468-4000, 1 800 450 4442 https://www.marriott.com/suggest/suggest.mi

The hotel shuttle service at D.I.A. for Courtyard, Spring Hill Suites etc. refused to stop at the airport pickup spot and pick me up and bring me to the hotel. 2 vans in a row just...

#240907
Jun 02, 2011
261

Nansy
Marriott International - Marriott Westhchester Can you imagine no fan in bathroom of rich area hotel, bad food tavern
5.0 310 Bearcat Drive Salt Lake CityUT84115-2544 1-801-468-4000, 1 800 450 4442 https://www.marriott.com/suggest/suggest.mi

Long wait in line, too many screaming kids in pool, horrid food in tavern, and, I believe a code violation, no fan in bathroom. I stayed pool side with a liitle gate someone locks...

#240513
May 31, 2011
286

Lamart
Marriott International - Inadequate service at Marriott Hotel
5.0 310 Bearcat Drive Salt Lake CityUT84115-2544 1-801-468-4000, 1 800 450 4442 https://www.marriott.com/suggest/suggest.mi

I booked seven nights through Priceline at Marriott Hotel in Lisbon Portugal.All hotel customers received Breakfast each morning but because I had booked the hotel through Pr...

#238697
May 20, 2011
298

Anonymous
Marriott International - Ny elite baseball team.
5.0 310 Bearcat Drive Salt Lake CityUT84115-2544 1-801-468-4000, 1 800 450 4442 https://www.marriott.com/suggest/suggest.mi

I am very upset and mad about a cancellation i mad on April 10. i was dealing with Victoria roters. she was very unprofessional . I canceled my room for April 15 and 17. I called t...

#238154
May 17, 2011
483

Anonymous
Marriott International - Marriott
5.0 310 Bearcat Drive Salt Lake CityUT84115-2544 1-801-468-4000, 1 800 450 4442 https://www.marriott.com/suggest/suggest.mi

Been doing business with Marriott for 30yrs, meeting & rooms. I checked into Memphis Marriott, gave Marriott Visa Card and Rewards card with my name. They still checked me in as t...

#231828
Apr 11, 2011
316

Boardship
Marriott International - Marriott Townplace Suites complaint, Horsham, PA
5.0 310 Bearcat Drive Salt Lake CityUT84115-2544 1-801-468-4000, 1 800 450 4442 https://www.marriott.com/suggest/suggest.mi

I stayed for 3 nights. the bed wasn't made, the room wasn't cleaned and the manager I called told me it's either because I 'left my pyjama on the bed and then they ...

#221133
Feb 11, 2011
544

Ayman el...
Marriott International - The bell man i kicking out the custumers
5.0 310 Bearcat Drive Salt Lake CityUT84115-2544 1-801-468-4000, 1 800 450 4442 https://www.marriott.com/suggest/suggest.mi

My name is ayman i am a canadian citizen and i went to mariott in egypt cairo zamalik and i was asking for the prices of the rooms so the bell man and his maneger his name is hamde...

#219423
Feb 02, 2011
281

Janicede...
Marriott International - If you don't you need a drug testing policy!!
5.0 310 Bearcat Drive Salt Lake CityUT84115-2544 1-801-468-4000, 1 800 450 4442 https://www.marriott.com/suggest/suggest.mi

I know for a fact that you have an employee @ your North Myrtle Beach location that does drugs before they go into work!! I don't believe in drugs, and I think that they're...

#215555
Jan 09, 2011
1043

Goodman4
Marriott International - Getting unwanted phone calls
5.0 310 Bearcat Drive Salt Lake CityUT84115-2544 1-801-468-4000, 1 800 450 4442 https://www.marriott.com/suggest/suggest.mi

I am getting unwanted phone calls regarding hotel in vegas for 3 nights for an upfront charge of $199, this can't be for real. When I asked for the info to be emailed to me I w...

#215202
Jan 07, 2011
383

Anonymous
Marriott International - Unfair management
5.0 310 Bearcat Drive Salt Lake CityUT84115-2544 1-801-468-4000, 1 800 450 4442 https://www.marriott.com/suggest/suggest.mi

The fairfield inn by marriott of hopkinsville kentucky is terribly managed, front desk has to do everything between their job, all the laundry, and breakfast. there is no breakfast...

#214026
Dec 31, 2010
474

Orita
Marriott International - The company is unfair
5.0 310 Bearcat Drive Salt Lake CityUT84115-2544 1-801-468-4000, 1 800 450 4442 https://www.marriott.com/suggest/suggest.mi

I work at the St.Kitts Marriott Resort and its a pleasure to do so but at this moment im considering resigning as the name doesnt correspond with whats happening with the associate...

#211915
Dec 16, 2010
468

Anonymous
Marriott International - Can't use a health club except for extra money??!
5.0 310 Bearcat Drive Salt Lake CityUT84115-2544 1-801-468-4000, 1 800 450 4442 https://www.marriott.com/suggest/suggest.mi

I'm a reguler client in marriot dead sea in jordan. I use the health club facility everytime i come here which includes indoors pool, jacuzy, sauna, . Today, after i booked and...

#206739
Nov 11, 2010
277

Stano1995
Marriott International - Company keeps charging card after gone will not fix
5.0 310 Bearcat Drive Salt Lake CityUT84115-2544 1-801-468-4000, 1 800 450 4442 https://www.marriott.com/suggest/suggest.mi

I checked in, and thought my troubles were over, however; they were just beginning. When changing the reservation on the phone, she called the hotel per my request to verify the in...

#198702
Sep 16, 2010
832

NCOA5518
Marriott International - Lack of humanity
5.0 310 Bearcat Drive Salt Lake CityUT84115-2544 1-801-468-4000, 1 800 450 4442 https://www.marriott.com/suggest/suggest.mi

My name is Orlando Irizarry, SFC with the US Army for the last 19 years. On May 2010 I and my family decided to take a little vacation in Dallas. We decided to go to the Marriott Q...

#189659
Jul 15, 2010
391

Anonymous
Marriott International - LIED To! Courtyard by Marriott Convention center New Orleans
5.0 310 Bearcat Drive Salt Lake CityUT84115-2544 1-801-468-4000, 1 800 450 4442 https://www.marriott.com/suggest/suggest.mi

I and my son, 12. stayed at The Courtyard by Marriott Convention Center in New Orleans for one night before boarding the cruise ship the next day. I had found out that this hotel ...

#189644
Jul 15, 2010
377

Janetwest
Marriott International - Not treated like a guest but a guess!
5.0 310 Bearcat Drive Salt Lake CityUT84115-2544 1-801-468-4000, 1 800 450 4442 https://www.marriott.com/suggest/suggest.mi

Dear Bill,I recently stayed one night at the Marriott, Uniondale, New York and it was not what I expected. First there was bed bugs which explains the itching and redne...

#188539
Jul 07, 2010
421

Wilujo
Marriott International - Marriott damaged my car
5.0 310 Bearcat Drive Salt Lake CityUT84115-2544 1-801-468-4000, 1 800 450 4442 https://www.marriott.com/suggest/suggest.mi

Calgary Alberta Marriott gives you no choice but to utilize their valet parking service, which they charge for. The customer is not allowed to park their own vehicle. I...

#177190
Apr 03, 2010
432

Travelzl...
Marriott International - Stuck at the horrible Marriott Courtyard Marina del Rey, CA. No response to several calls to mgrs!
5.0 310 Bearcat Drive Salt Lake CityUT84115-2544 1-801-468-4000, 1 800 450 4442 https://www.marriott.com/suggest/suggest.mi

Worst stay ever-Courtyard Marriott Marina del Rey, CA. I am still in the midst of the worst hotel stay of my life. I have left msgs. for both the front desk mgr. and the general m...

#176636
Mar 29, 2010
507
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